International. As a measure in the fight against product piracy, Bitzer reported that it has added QR codes to the packaging of its original spare parts. By scanning the code, users can verify the authenticity of their products and get more relevant information.
"Product pirates not only sell counterfeit compressors, but also fake oils and fake spare parts. Bitzer has been monitoring this development and continuously improving measures to address this known issue and protect its customers. Bitzer compressors have been equipped with QR codes for authenticity verification for years; this service will now also be included in most bitzer original parts," the company's official statement reads.
The company says the QR code protects against counterfeiting as it contains information that only Bitzer can provide. Each QR code is linked to the specific part and the package in which it is included. By scanning the code, customers receive the description and image of the respective part, the part number, the specific protection data of Bitzer, as well as direct access to the corresponding documentation in the Eparts Spare Parts Software.
Counterfeit analysis
Bitzer explains that the first signs of fakes are often already visible on the packaging. These early tips may include a misalignment of the logo print, different Bitzer logo color schemes, or a lower-quality cardboard box. Fake spare parts show poor performance risks due to incorrect dimensions, as well as poor materials, machining and finishing.
The use of non-original spare parts puts the safety and reliability of the compressor at risk: they can cause significant damage and cause compressor breakdown.
